Tag

#process mapping

Process mapping

What is the difference between cycle time, lead time and touch time?

Three measures that sound alike and mean different things. Cycle time belongs to a step, lead time to the whole flow, touch time to the hands. The gap between the last two is where waiting hides.

Mara Lindqvist · Independent operations consultant · July 14, 2026 · 3 min read

Process mapping

How do you map a process as it actually happens?

A current-state map is a record of the floor today, not a tidy version of the written procedure. Here is how I build one in a depot: walk the process, time the steps, mark the queues, and confirm it with the people doing the work.

Mara Lindqvist · Independent operations consultant · July 7, 2026 · 3 min read