Tag

#scope

Working with clients

What do you do when a client asks for something outside the scope?

At the Halvard kickoff the operations director asked whether the review could recommend a warehouse system. The letter says it cannot. Here is how I answered, and why the answer is an offer rather than a no.

Mara Lindqvist · Independent operations consultant · August 18, 2026 · 3 min read

Working with clients

How does a fixed-fee operations review work?

What a client is buying when they sign a fixed-fee review: the deliverables, the milestones the fee is invoiced against, how the price is built, and what happens when the work needs to change.

Mara Lindqvist · Independent operations consultant · August 11, 2026 · 3 min read